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26 February 2004 @ 07:31 am
Another day, another lie  
Oh lookee, more of the same. Another messasge from the dingdongs at IBM blowing sunshine up my ass about their 'world-class' tech support and customer service.

Of course, they still haven't *fixed* any of the issues or actually gotten my 8 week old returns taken care of. Not to mention I have non-functional IBM product since last December. But I guess if they call me every day and tell me how great they are and that they really care about me as a customer it absolves them from actually having to *do* anything.

It's really pathetic that I have offered to drive the mile and a half down the road to return the bloody part to the IBM main campus a dozen times or more. But that's not how the procedure goes. That would be tooooo easy. So instead I just get the run around and waste yet more hours.


-the redhead-
T'ai of the Sidhetaisidhe on February 26th, 2004 08:32 am (UTC)
I used to work for IBM and the problem is they left Cleveland and took all their so called customer support up to Southfield...

I don't know if either of these numbers still work, but they are free so it can't HOYT...



Tell em you want to speak to a supervisor before you go to the Better Business Bureau.

good luck red!

-the redhead-theredhead on February 29th, 2004 01:24 pm (UTC)
Re: hmm
Thanks, but I'm already supposedly dealing with supervisors and managers. It hasn't helped as far as I can tell.

-the redhead-